Privacy Policy
Bawabat Al Sharq Mall
Publication and last updated date: 28 October 2026
Bawabat Al Sharq Mall, operated by Baniyas Investment and Development Company ("we", "us" or "our"), respects your privacy. This policy explains how we collect, use, disclose and protect personal information when you visit our website, subscribe to email or WhatsApp communications, interact with our official social media accounts, or contact our customer service team.
Personal information we collect and use
Depending on your interaction with us, we may collect your name, telephone number, email address, other contact details, communication preferences and information you provide when subscribing to communications, submitting an inquiry or making a complaint.
We use relevant personal information to respond to requests and provide services; investigate complaints and maintain customer service records; send mall news, newsletters, event announcements, offers and promotional communications where the required permission has been obtained; maintain communication preferences and consent records; protect our systems; improve our services; and meet applicable legal obligations. We do not sell, rent or trade your personal information.
Email and social media communications
Email communications
When you subscribe to our email communications, we may process your name, email address, subscription preferences and consent records. Where email tracking is enabled, we may also collect delivery, opening and link interaction information to understand campaign performance.
You may unsubscribe from marketing emails using the unsubscribe link provided or by contacting us. Unsubscribing from marketing does not prevent us from responding to your requests or sending necessary non-promotional communications.
Social media interactions
When you interact with our official social media accounts, we may process information you provide or make available through the platform, including your username, profile information, messages, comments, mentions, reviews and relevant interaction details. We use this information to respond to customers, manage inquiries and complaints, maintain related case histories and understand feedback about the mall.
Authorised staff and service providers may access relevant information for these purposes. Related follow-ups may be linked to an existing customer service case. Each platform also processes information under its own privacy policy. Information you post publicly may be visible to other users according to your platform settings.
An email subscription or social media interaction does not, by itself, subscribe you to WhatsApp marketing. We obtain the required permission for the communications we send and respect your preferences for each channel.
WhatsApp communications
We use the WhatsApp Business Platform to communicate with customers, handle inquiries and complaints, manage customer service requests and send marketing communications to customers who have opted in.
Information processed
We may process your telephone number, name and WhatsApp profile information made available to us, message content, attachments you send, message timestamps, delivery and read statuses where available, and records of your communication preferences and consent.
Customer service and case management
Your messages may be stored in our customer service systems and accessed by authorised staff handling your request. Related messages and follow-ups may be linked to the same case to help us provide consistent support. We may use automated tools to categorise messages and route inquiries or complaints to appropriate staff. Staff can review and correct these classifications. You may contact our customer service team for assistance.
Marketing permission and opting out
We send WhatsApp offers, event announcements and other promotional messages only where you have provided the required opt-in permission. Providing your telephone number or contacting us with an inquiry or complaint does not automatically subscribe you to marketing.
You may stop WhatsApp marketing messages at any time by replying STOP or contacting us. You may also withdraw permission for other marketing communications through the unsubscribe instructions provided or by contacting us. We will respect your communication preferences. Withdrawing marketing permission does not prevent you from contacting us for customer service. We may retain limited opt-out records to help ensure you are not added to future marketing campaigns without renewed permission.
WhatsApp and Meta
Our WhatsApp communications use services provided by WhatsApp/Meta. WhatsApp/Meta also processes information under its applicable terms and privacy policies.
Disclosure and international processing
We may disclose personal information to authorised staff and service providers supporting our website, communications, hosting, technical support and customer service systems, where necessary for the purposes described in this policy. We may also disclose information where required by applicable law, court order or a competent authority, or where lawfully necessary to establish, exercise or defend legal rights.
Some service providers may process information outside the United Arab Emirates. Where international transfers occur, we will apply the safeguards required by applicable data protection law.
Retention and security
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, manage customer requests, maintain communication preferences and comply with applicable legal obligations. Retention depends on the type of information, the purpose of processing and relevant legal requirements. When information is no longer required, we securely delete or anonymise it.
We use reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration or loss. No electronic system can guarantee absolute security.
Your privacy rights
Subject to applicable law, you may request information about our processing of your personal information, access to that information, correction of inaccurate information, deletion, or restriction or cessation of certain processing. You may withdraw consent where processing is based on consent. We may need to verify your identity before fulfilling a request. Some information may need to be retained where required or permitted by applicable law. To submit a privacy request, use the contact details below.
Cookies
Our website may use cookies and similar technologies to support functionality, remember preferences and understand how visitors use the website. Cookies may contain identifiers and may constitute personal information, particularly when combined with other information. You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality. Where required by applicable law, consent will be requested before non-essential cookies or similar technologies are used.
Policy changes
We may update this policy to reflect changes to our services, data-handling practices or applicable requirements. The updated policy will be published on this page with a revised last updated date. Where required, we will provide additional notice or obtain fresh consent. Publication of an updated privacy policy does not, by itself, constitute your consent to receive marketing communications.
Contact us
For questions about this policy, privacy requests or changes to your communication preferences, contact Bawabat Al Sharq Mall, Baniyas Investment and Development Company.
Telephone: +971 2 503 1400
Governing law
This privacy policy is governed by the applicable laws of the United Arab Emirates. Any disputes will be subject to the jurisdiction of the competent courts, without limiting rights available under applicable law.